Comments on: Customer Support from Chumby http://william-hook.com/2008/08/25/customer-support-from-chumby/ Out of my mind. Back in five minutes. Tue, 06 Jan 2009 04:35:36 +0000 http://wordpress.org/?v=2.7 hourly 1 By: William http://william-hook.com/2008/08/25/customer-support-from-chumby/comment-page-1/#comment-894 William Sat, 25 Oct 2008 14:53:37 +0000 http://william-hook.com/?p=169#comment-894 Well, I've since purchased it, and, thankfully, haven't had any major issues so far, so hopefully I won't in the future either. Well, I’ve since purchased it, and, thankfully, haven’t had any major issues so far, so hopefully I won’t in the future either.

]]> By: Bertrand http://william-hook.com/2008/08/25/customer-support-from-chumby/comment-page-1/#comment-893 Bertrand Sat, 25 Oct 2008 08:39:30 +0000 http://william-hook.com/?p=169#comment-893 Be aware before bying this. The support from Chumby industries is very poor, and when things are not working, you are basically on your own. I had this experience for nearly 6 weeks. Without any resolution, and after a lot of troubleshoot. I must say that the customer rep was great in the sense that he tried his best, but followed a very limited script for troubleshooting and was not able to go further than this script. When the time came to, at last, recognize that there may be an issue with the device and to replace it, the warranty is only US (and not worldwide), and they will do nothing to replace the device. This is very poor and be aware of this. This company is completely immature, and if things are right you are OK, if not, then you are on your own. The good news is that you learn so much about router configuration, but is this the aim of acquiring a Chumby? I do not think so. I am so disappointed by this. Be aware before bying this. The support from Chumby industries is very poor, and when things are not working, you are basically on your own. I had this experience for nearly 6 weeks. Without any resolution, and after a lot of troubleshoot. I must say that the customer rep was great in the sense that he tried his best, but followed a very limited script for troubleshooting and was not able to go further than this script. When the time came to, at last, recognize that there may be an issue with the device and to replace it, the warranty is only US (and not worldwide), and they will do nothing to replace the device. This is very poor and be aware of this. This company is completely immature, and if things are right you are OK, if not, then you are on your own. The good news is that you learn so much about router configuration, but is this the aim of acquiring a Chumby? I do not think so.

I am so disappointed by this.

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